Quality assurance Policy
Entropy-Tech Energy Limited is committed to maintaining a high level of customer satisfaction. We believe in demonstrating a commitment to quality management, allowing our customers to receive the highest standards of our services.
Our commitment is underpinned by our Management Team monitoring and training of our staff in creating an internationally recognized quality management system and environment for both customers and employees alike. To ensure that quality assurance is an integral part of all business functions and decision-making processes, Entropy-Tech Energy Limited has developed an Integrated Management System (IMS). We are committed to providing a Quality System based on the best working practices that we can continuously operate, in order to meet the standards demanded by our Customers, Partners and the ISO 9001 : 2008 Quality Management System.
The Entropy-Tech Energy Limited IMS combines the quality management system, environmental management system, and health and safety management systems. It ensures that specific objectives, goals and procedures are systematically incorporated into all other procedures relating to the operational, administrative, human resources, financial, and other support functions of the business. This allows quality, environmental, and health and safety implications to be considered in a coherent manner across the business.
The Quality Assurance system and a stringent system of auditing ensure that Entropy-Tech Energy regulates its own activities to a clearly defined standard of efficiency and controls the way we carry out our day-to-day activities. These are constantly measured and refined to improve the performance of the company.
We aim to demonstrate our commitment to Quality by:
- Ensuring that our current & potential customers will receive an enviable quality of service on a consistent basis.
- Retain & attract new customers to ensure the profitability & development of the company.
- Continuously assessing our customer's satisfaction levels to identify areas for potential improvement, review our objectives & involve staff members.
- Working as a team to at every level to ensure that we constantly identify, agree & deliver our customer's requests, reviewing and refining the way that we work together to please our customers.
Achievement of our objectives will ensure that Entropy-Tech Energy Limited maintains a respectable reputation for customer service & satisfaction for both new & existing customers.
Our objective is to measure the delivery of quality through:
- Improved profitability and retention of clients.
- Feedback from customers & clients to identify their perception & satisfaction of the services we provide.
- Consistently reviewing the quality system & implementing continuous improvements where possible.
- The achievement of the company's business and quality objectives.